SOPNOCP2 · HighAdvancedACTIVE
BGP Session Down
Procedure untuk investigasi session BGP yang down / flapping.
SOP-NOC-007Reviewer: SUPER_ADMIN
Owner
SUPER_ADMIN
Last Updated
20 Sep 2026
Version
v1.2
Est. Time
15-30 menit
Required AccessRouterZabbixLooking Glass
TagsBGPRoutingBackbonePeering
BGP Session Down
Prosedur investigasi dan recovery session BGP yang down atau flapping dengan upstream / peering.
Prioritas
Jangan restart router tanpa koordinasi. Identifikasi root cause terlebih dahulu.
Initial Check
command
show bgp summary
command
show ip bgp neighbor ${peer} received-routes countbash
ping ${peer_ip}
traceroute ${peer_ip}Escalation
L1
Customer Service
- Verifikasi identitas pelanggan
- Cek status akun & pembayaran
- Cek ONT / kabel basic
L2
NOC
- Cek OLT, PPPoE session, optical power
- Troubleshoot jaringan akses
L3
Network Engineer
- Cek routing, backbone, BGP
- Koordinasi peering / upstream
L4
Vendor / Upstream
- Penanganan issue eksternal
STEP
Koordinasi & recovery
- 1Koordinasi dengan upstream
- 2Clear session secara terkontrol
Version History
v1.3ok smoke13 Sep 2026 · SUPER_ADMIN
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