SOPPROVISIONINGIntermediateACTIVE
New Customer Activation
Workflow aktivasi layanan pelanggan baru dari sales order hingga handover.
SOP-PROVISIONING-001Reviewer: —
Owner
SUPER_ADMIN
Last Updated
20 Sep 2026
Version
v1.3
Est. Time
60-120 menit
Required AccessCRMOLTRADIUSRouterBilling
TagsPPPoEONTOLTVLANIPRADIUS
New Customer Activation
Alur kerja aktivasi pelanggan baru secara end-to-end.
STEP
Verifikasi data pelanggan
- 1Validasi sales order
- 2Verifikasi identitas & alamat
- 3Cek coverage POP/OLT
STEP
Alokasi IP & VLAN
- 1Tentukan POP, OLT, PON
- 2Alokasikan VLAN service
- 3Alokasikan IP / gateway
- 4Buat bandwidth profile
| Field | Contoh | Keterangan |
|---|---|---|
| Customer ID | CUST-000123 | ID di CRM |
| POP | MNI PONTIANAK | Lokasi POP |
| VLAN | VIP-300 | VLAN service |
| IP Address | 103.171.82.10/28 | Subnet customer |
STEP
Konfigurasi OLT & ONT
- 1Provision ONT di OLT
- 2Konfigurasi service profile
- 3Test optical power
STEP
Konfigurasi router & RADIUS
- 1Set PPPoE credentials
- 2Aktifkan service di RADIUS
STEP
Test & handover
- 1Verifikasi speed & browsing
- 2Handover ke pelanggan
- 3Update status di CRM
Checklist Aktivasi
0 / 7 selesaiVersion History
v1.2Dokumentasi alur provisioning OLT13 Sep 2026
v1.3Update checklist aktivasi13 Sep 2026
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